Administration

Administrator

Full Time

Bird Online Jobs

Reference:  TS/AA/12-05/368/3/FR

Job Title: Administrator 

Salary: £22000

Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday – 07:00 – 15:30, 08:00 – 16:30, 09:30 – 18:00 – 37.5 hours per week 

Location: Glasgow Airport

Would you be interested to join a leading facilities management company with a reputation for excellence?    

Atalian Servest is currently recruiting for an Administrator to join our passionate and driven team in Glasgow!

Your primary responsibilities will include:

Helpdesk

First point of contact for customer.
Raising jobs for reactive and corrective action work orders.
Closing off jobs for engineers where required.
Raising purchase orders to sub-contractors for reactive works.
Booking in reactive and PPMs with clients for sub-contractor.
Assisting with system closures.
Effective management of sub-contractors and obtaining updates.
Working in conjunction with Regional Management and Coordinators to ensure seamless management of the contract.
Acting as a key point of contact for sub-contractors.
Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
Managing chases, complaints, and escalations.
Any other duties as requested by the manager.

Reporting & Admin Support

Providing weekly reports on jobs logged/completed / outstanding.
Providing figures for monthly KPI reporting.
Providing contract information on a monthly basis to Operations Manager/Account Managers/Building Service Managers/Helpdesk Supervisor for contract reports.
Updating and recording statutory compliance documentation for all contracted buildings.
Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
Maintaining register of engineer overtime and holidays.
Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.

Experience and Qualifications:

Strong Customer service skills.
Proven Helpdesk experience.
Experience working with the CAFM system.
Strong knowledge of Microsoft Office packages.
Knowledge and understanding of property-related issues.
Experience in working to deadlines and effective time management.
FM experience desirable.

Benefits:

Paid Holiday.
Employee Referral Scheme.
Learning and development opportunities.
Supportive working culture and future progression opportunities.
Mobile, legal, bicycle, breakdown, and retail discounts.
Eye test and glasses reimbursement.
Cycle 2 work scheme.

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!

*** STRICTLY NO AGENCIES ***

Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age