Case Administrator

Do you have excellent attention to detail? Do you thrive in a fast paced environment? Then this is a great opportunity for you!

No experience needed, training will be provided for you

This great hybrid role is for a Case Administrator role based in Newcastle for a Medical company!

Working Hours: 08:30am – 17:00pm Monday to Friday – Currently 2 days a week in at the office for hybrid working!

Hybrid working: 2 days in the office, 3 at home at the moment

Salary: £18,525 per annum

Your Responsibilities as a Case Administrator:

* Processing of medical instructions. This will begin with GP and with experience will progress to other specialties

* Data-entry of new cases and issuance of instruction letters to medical experts

* Ensuring that all service levels are achieved

* Liaising with insurers, solicitors and clients. Escalating any issues to their Team Leader/Manager

* Processing of Forms of Authority and ordering medical records

* Processing of medical records as required

* Receiving and making telephone calls. Ensuring that each call is dealt with professionally

* Correspondence to include appointment letters, requests for further particulars/ amendments, reminder letters and processing medical records etc

* Arranging additional medical tests/investigations as required

* To participate in team meetings as appropriate and take instruction and guidance from Senior Case Administrators, those responsible for training and Managers.

Required Attributes as a Case Administrator:

* Ability to build strong customer relations

* Excellent time management skills

* Excellent organisational skills

* Excellent communication skills including telephone manner

* Goal orientated and target driven

* To be competent in the use of IT in the workplace

You must have:

* Positive, ‘Can do’ attitude at all times

* Flexible approach to work and workload

* Open and honest approach at all times

* Customer Focused (Both external and internal customers)

* Team player

* Supportive

* Organised