Customer Services

Customer Service Administrator

Full Time

Bird Online Jobs

My client based in Neath are seeking a CUSTOMER SERVICE REPRESENTATIVE/CRM ADMINISTRATOR to join their well established successful business in the manufacturing industry.

The primary role of the customer service representative/CRM administrator is to administer Salesforce CRM and the integrated applications supporting sales, marketing, customer support.

You will develop, implement and/or improve CRM processes to administer and maintain CRM for all divisions of company. This includes identifying, researching and solving technical problems, as well as implementation of system enhancements and process improvement. You must have a strong understanding of business processes as well as experience with project management, data management, and administering training.

Your main responsibilities:

* Process all customer enquiries and purchase orders in a timely manner

* Take "ownership" of allocated customers – sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints

* Develop strong interpersonal links with internal and external customers

* Take responsibility for customer information in system, monitoring and updating to ensure accuracy

* Work with supply chain and links to other departments – meet with production and logistics regarding customer order status

* Achieve and ensure high levels of system and administration accuracy

* Develop and build strong working relationships with external sales managers and with internal departments

In order to be successful in this role, you will need:

* Proven track record customer service or internal sales role

* Good IT skills including Microsoft Office and ERP/MRP systems

* High level of attention to detail

* Excellent understanding of outstanding customer service

* A person that thrives on challenges and is very career focussed

* Process driven and great attention to detail

* High level focus on meeting/exceeding customer expectations

* Good communication and organisational skills

* Able to prioritise and execute tasks

* Effective at working independently and working as part of a team

* Ability to analyse and interpret data

This is a permanent role, Monday to Friday with hours of work being Monday to Thursday 08.00 – 16.30 Friday 08.00 – 14.30

If this role is of interest please get in touch asap

Vibe Recruit is acting as an Employment Agency in relation to this vacancy