Bird Online Jobs
Customer Service Advisor
An excellent opportunity as a company expands. UK leading organisation as part of their Operations Department at their Head Office in Glasgow.
– £11.35 per/hr (35 hour week on £20,666 per annum)
– Monday – Friday
– 35 hours per week between the hours of 08:45 – 17:15.
– Permanent position
You will be responsible for responding to calls and emails from customers and colleagues. In addition, will be responsible for various administrative duties such as the preparation of paperwork for their finance team, ordering membership documents, updating and amending customer plans.
Summary of duties:
– Inbound and outbound calls to customers
– Update plan provisions with customer information
– Process payments and direct debits
– Provide invoice amounts and customer plan quotes
– Resolve complaints at first point of contact where possible
– Process and respond to emails and incoming mail
– Customer Service/Call Handling
– General office administration experience
If you think you are the perfect candidate for this Customer Service Advisor position, please click the 'Apply Now' and one of our consultant will be in contact with you to discuss next steps.