Customer Services

Customer Service Representative

Full Time

Bird Online Jobs

Inbound Customer Service representative needed for highly rewarding role with our long standing and on-going client based in the city centre of Glasgow.

As a Customer Service representative, you will be fielding calls from customers who need your help and support in the completion and submission of grant applications to help them throughout their ongoing medical treatment and care.

With an empathetic approach and a willingness to listen, help and support, you will genuinely be making a positive difference to your customers lives.

Duties include but are not limited to:

Generate, process and review grant applications
Follow standard operating procedures for grants processing
Make appropriate decisions against grant criteria
Working with wider Money and work team to effectively support people living with illness
Support with Administrative duties connected to the role
Follow escalation process to minimise risk of fraud
Adhering to GDPR regulations
Use of Microsoft system and internal systems
Ability to communicate with professionals, Money and work teams and management teams.Working 34.5 hours per week on-site in Glasgow city centre with some remote working as an option, you will receive an hourly pay rate of £11.70 per hour for these temporary roles. Adecco have had a number of on-going temporary associates working these roles in excess of 12 months and the feedback about the role, working environment and colleagues has been excellent! If you would like to join this team, please apply now for a fast response.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website