IT Operations Product Owner

Full Time

Bird Online Jobs

Position: IT Operations Product Owner

Location: Glasgow, G5 0US

Salary: £60,000 Competitive Salary (depending on experience) + pension and 33 days holiday (including 8 bank holidays)

Full Time and Permanent – 37.5 hours a week

We are advertising this role on behalf of our client ‘City Facilities Management’. City were established in 1985 and the company has grown to become one of the worlds largest privately held, integrated FM companies.

City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia.

The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition.

They are now actively recruiting for an IT Operations Product Owner for their head office in the Gorbals area of Glasgow, G5 0US.

Job Purpose:

This role will be responsible for supporting the City’s client and global server, network and cloud infrastructure. The successful individual is a Product Owner who has an extensive background in dealing with IT infrastructure-based projects.

The Product Owner will be responsible for the change and running of large and complex infrastructure products, including infrastructure life cycle management, introducing new services, and overseeing the technical roadmap and debt for the platforms and systems.

Product Owner will have excellent knowledge of Microsoft Windows, Azure, O365 and VM products

The IT Ops Product Owner’s day-to-day activities may include, but are not limited to:

* Definition and execution of Product roadmap, vision and strategy.

* Writing user stories, sprint goals, DoD and acceptance criteria.

* Work with Agile projects at scale, with multiple streams, teams, and stakeholders

* Strategic planning to deliver both innovative initiatives and tactical activities optimising value.

* Identify cross-product dependencies. Manage dependencies with other team's functions while identifying, building, and managing strategic partnerships across different product teams.

* Engage with users and stakeholders to turn user insight into product improvements.

* Influence and negotiate at a senior level, communicating explicit and implicit trade-offs that impact the enterprise.

* Collaborate with stakeholders on crucial product considerations and align with product vision, features, and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs.

* Create and maintain key product, customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics.

* Own definition of Minimum Viable Product (MVP), the definition of Done and Sprint goal for the delivery product roadmap.

* Build, maintain, and prioritise the product backlog. Holds meetings with the product team to continuously update product backlog.

* Defines functional and non-functional product requirements, ensuring completeness.

* Create and validate user story acceptance criteria. Defines and provides appropriate testing for the product.

* Partners with IT Ops teams and squads to review technical features required to continuously optimise system components and reduce technical debt.

* Build a culture of accountability and ownership by empowering the product team to make decisions as close to work as possible.

Experience / Skills Required – Essential

* Ideally educated to S/NVQ for information / communication technology or good experience similarly role’

* Agile certification

* Driving License as some driving around the country is required

* 2+ years’ experience in product Management/Ownership

* Good understanding of infrastructure technologies, Cloud, Servers Networking

* Ability to write users’ stories

* Priorities Epics and backlog

* Significant experience in leading the delivery for a complex product or range of products across the spectrum of IT change and run capabilities with a particular focus on O365, Azure, Intune and VMs.

Desirable Skills / Experience

* Products Owner certified

* Product Owner experience working in hybrid infrastructure (on-premise and Cloud).

* Analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyse alternative solutions.

* Able to understand and formulate meaningful metrics

If you feel these qualities describe you, then we would like to hear from you. Please submit your details and recent CV to Yvette Harding at PDA SEARCH & SELECTION LIMITED