Mortgage Administrator

Full Time

Bird Online Jobs

Job Title: Mortgage Administrator

Location: Cardiff. In the office full time during the first couple of weeks. 3 days in the office per week thereafter.

Salary: On Application

Working Hours: Monday to Friday – 9am-5.30pm


25 Days rising to 30 days with service
Contributory pension scheme (matched up to 6%)
Life Assurance
Private Medical Insurance
Holiday buy/sell scheme (up to 5 days)
Cycle to work
Season ticket loan
Discounted gym membership
Retail discounts
Discounted car parking
Eye care reimbursement
Employee Assistance Programme
Recognition awards (SPICE Programme & ABCD awards)
Social events such as paid for Summer/Christmas PartiesAbout the role of Mortgage Administrator

Our client is a rapidly growing Specialist Mortgage Lender who are expanding their Wholesale Department, within Second Change Mortgages! Due to this expansion, they are looking for a Mortgage Administrator to join their Referrals team.

As a Mortgage Administrator, you will provide expertise encompassing product and lending criteria knowledge, with the ability to explain and guide brokers/internal colleagues through cases currently failing standard criteria and build a business case for completing the application, where there is both a demonstrable positive customer outcome and sound commercial reasoning to do so.

Responsibilities for the role of Mortgage Administrator

Manage and nurture relationships with all Business Partners through regular and effective communication
To assess and recommend applications outside of standard criteria through internal underwriting or credit committee
Identify and recommend opportunities within lending criteria to increase origination levels within regulatory requirements
Return structured MI to the Head of Referrals with regards to broker referrals
Identify training requirements for Business Partners and deliver operational feedback to the Operations Director – 2nd mortgages, Sales Director – 2nd mortgages and Business Development Managers, so they can find effective solutions in order to optimise performance and understanding of the business' second mortgage lending requirements, ensuring customers receive the most appropriate outcomes
Provide additional resource to the Wholesale department as and when business volumes dictate
May involve travel to and from Brokers on occasions, including overnight stays
Adhere to Company Policy incorporating: Broker Complaints, Data Protection Principles, IT Security Procedures and Health and Safety Policy.Experience required for the role of Mortgage Administrator

Experience of working in the mortgage sector with a Broker, Lender or Conveyancer.
Ability to calculate income using payslips.
Experience/knowledge of Land Registry would be highly beneficial.
Driven and eager to learn.
Excellent communication and interpersonal abilities.
Sales and Customer focused
Experience of working within a fast-paced regulated financial service environment
Consistently reliable and real – Goes the extra mile to delight the customer/broker
Can do – Shares knowledge, creates opportunities and is passionate about self-improvement.
Balanced – Inspires others, both extremally and internally
Problem Solver
GCSE or equivalent in Maths and English
CeMAP (or willing to complete within 12 months)For more information regarding the role of Mortgage Administrator please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days