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Out of Hours Customer Service Advisor
Hours: Typical shift pattern is a 3-week rotation: 4 nights on Thu, Fri, Sat and Sun, 5 days off, 2 days Sat, Sun and 3 nights Mon, Tue, Wed followed by 7 days off and start back on the 4 nights on. Night shifts are (Apply online only) and days shifts are 0700 – £325 monthly shift uplift
As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. Can be based in Inverness or Nairn
What you'll do
Respond to incoming requests, via telephone, email and web chat
Logging of all requests in the appropriate call logging software
Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role