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We have an exciting new opportunity to work for a student accommodation provider at their Edinburgh based property.
The Property Manager is responsible for ensuring the property is filled all year round, with customers who want to stay year after year and for retaining a team of enthusiastic, curious and dedicated team members, who are the heartbeat of customer service.
The Property Manager will take responsibility for the financial performance of the property and operate a safe and secure property in line with all statutory, legal and moral obligations.
This is a full-time role, working 40 hours per week. You will be responsible for the following duties:
Practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes.
Develop an understanding within your respective property for all statutory and legal accountabilities held
Responsible for the completion of any and all Health & Safety routine checks and Planned Preventative Maintenance schedules.
Champion always, the needs of the customers, leading by example and demonstrating a personal desire for high levels of service in all interactions.
Manage the provision of a service in your property that is constantly pursuing customer retention and recommendation.
Know your customer – ensure you lead by example in getting to know each of your customers
Deliver an excellent social calendar in your property throughout the year
Take regular time to understand the shifting shape of the University landscape in your city
Take responsibility for the end-to-end journey of people in the business, from the recruitment of new team members, through their development, to their departure
Recruit, develop and lead exceptional team members
Ensure every employee within your team has a consistent and effective induction to the business, giving everyone a platform to succeed.
Responsible for the successful lease-up of your property.
Accountable for delivering on a solid customer retention and recommendation performance in the property
Assess the rebooking eligibility in your property on a routine basis
Process and manage any and all booking administration efficiently and with care and attention to detail
Develop a solid understanding of the local University picture, competitors and where your assets rank relative to the comp set.
Accountability for the financial performance of the property, conducting monthly reviews of P&L performance and being prepared to narrate on the variances
Procure goods and services in line with the policies and procedures of the business
Alongside your regional manager, be capable of input to the annual budget setting process and routine reforecasting
Identify and share cost effective opportunities
Ensure, with your team, that the physical appearance of properties is of the highest standard
Manage the Maintenance and Housekeeping services in your property
Operate a routine inspection and audit processes across your property and resolve issues swiftly
Ensure customer maintenance requests are being addressed in line with or ahead of agreed service levels.
Conduct a management check of every room ahead of new arrivals.
Ensure the summer turnaround is conducted per the agreed process, in line with the property budget and to a standard that ensures clean, functional rooms are presented to every customer