Bird Online Jobs
We are looking to recruit for a Customer services / Admin Supervisor to co-ordinate a busy Customer Services Administration team to ensure customer machine orders, invoices and credit notes are processed in a timely manner and that product stock levels are maintained.
This is predominantly an administrative role.
Key Responsibilities:
Ensure the Health and safety of team members.
Day to day supervision, support and guidance of the Customer Service Team
Confirmation that all orders, invoices and credit notes are processed correctly by the team.
Ensure both internal and external customer calls, emails and general enquiries are responded to in a timely manner.
To supply information to both internal and external customers such as part numbers, prices, stock availability and anticipated delivery lead time confirmation.
Liaise with Procurement and Production departments to satisfy orders.
To ensure the team delivers best in class service delivery to both internal and external customers.
Preparation of Key Performance Indicators (KPI's) to clearly display the departmental performance
Responsible for producing the weekly delivery schedule for production and customers
Producing Month End Master Figures for Finance
Skills
Computer literate including Microsoft office (especially EXCEL).
Excellent written and verbal communications skills.
Negotiation.
Attention to detail.
Confident communicator and able to deal with complex customer service activities.
Able to work accurately under pressure.
Team leadership / supervisory experience.
Company offer a fantastic working environment
Excellent benefits
Flexible hours
Pension
Car parking on site