Administration

Senior Administration Manager

Full Time

Bird Online Jobs

We are looking to recruit for a Customer services / Admin Supervisor to co-ordinate a busy Customer Services Administration team to ensure customer machine orders, invoices and credit notes are processed in a timely manner and that product stock levels are maintained.

This is predominantly an administrative role.

Key Responsibilities:

Ensure the Health and safety of team members.

Day to day supervision, support and guidance of the Customer Service Team

Confirmation that all orders, invoices and credit notes are processed correctly by the team.

Ensure both internal and external customer calls, emails and general enquiries are responded to in a timely manner.

To supply information to both internal and external customers such as part numbers, prices, stock availability and anticipated delivery lead time confirmation.

Liaise with Procurement and Production departments to satisfy orders.

To ensure the team delivers best in class service delivery to both internal and external customers.

Preparation of Key Performance Indicators (KPI's) to clearly display the departmental performance

Responsible for producing the weekly delivery schedule for production and customers

Producing Month End Master Figures for Finance

Skills

Computer literate including Microsoft office (especially EXCEL).

Excellent written and verbal communications skills.

Negotiation.

Attention to detail.

Confident communicator and able to deal with complex customer service activities.

Able to work accurately under pressure.

Team leadership / supervisory experience.

Company offer a fantastic working environment

Excellent benefits

Flexible hours

Pension

Car parking on site