Service Manager

Full Time

Bird Online Jobs

Platform Resourcing is looking for a Scheduling Service Manager to join a busy Commercial Vehicle Engineering department in the Caerphilly area. The company is very well-established, are in an exciting time of expansion and this role is a key position for them.

The role will include daily interaction with Blue -Chip customers, ensuring they are receiving the service levels expected from both your scheduling team as well as the engineers they are scheduling. This position that will require strong, proven and successful people management experience as well as the drive and commitment to achieve KPI's. Preferably this person will come from an Engineering services background and will have interacted with teams responsible for scheduling engineers.

Service Manager Benefits:

Salary of up to £30,000 but negotiable for the right experience
Hours Monday to Friday 8.30am to 5.30pm
20 days holiday plus 8 bank holidays
Free Parking Service Manager Responsibilities:

Supervise the day-to-day operational functions of the Service department
Ensuring scheduling office staff manage remote engineers to provide the most cost and time effective routes using their geographical knowledge, minimising travel and maximising productive working time
Resolve customer service issues, directly liaise with customers when necessary to provide solutions
KPI management/ Performance Assessment & Competitive Excellence
Review and produce daily reports (highlighting and managing any staff errors in advance)
Manage team absences, annual leave and sickness
Hiring, training and retention of staff
Expense control
Implementing best practise for the efficient running of the department Service Manager Experience/ Skills:

Experience of managing a customer service/ scheduling team within an Engineering environment/ business
People management – motivating, influencing and helping to achieve KPI's
Experience of running reports
Ability to extract, collate and present data to the management team
Experience of liaising with other internal departments to check information, stock availability and request changes/ support
Excellent planning, organising, prioritisation, and project management skills
T. Literate in all Microsoft Packages including Word, Excel and Outlook
Confident and professional telephone manner – direct contact with customers Privacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency