SOC Analyst


Bird Online Jobs

Monitor and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.

Day-to-day activities:

* Providing efficient and effective support of IT systems

* Supporting with the ownership of the service in the areas of specialist knowledge, keeping the customer at the forefront

* Acting with pace when recovering service, and with thoroughness when considering risk to service

Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge