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Mach Recruitment are currently looking for a Workshop Controller to be based at a client site in Glasgow working 3 days Friday to Sunday 7.30am – 19.30pm
We will be looking for you to be able to demonstrate:
Brilliant leadership skills.
Excellent communication skills both verbal and written.
An ability to build and maintain strong working relationships with both colleagues and customers.
An understanding of the demands of the role and the time and attention needed to produce impressive results.
Has previous motor trade experience.
Strives to offer excellent service.
A methodical approach to work.
An ability to perform well under pressure.
It would be advantageous if you had:
DAF Product experience
Knowledge of Kerridge systems
Main duties will be:
Managing a Team of 21 Commercial Vehicle Technicians of which 3 are Master Technicians and Team Leaders, 4 Commercial Vehicle Apprentices and 1 Service Administrator, 2 service advisors.
To work closely with the Service Manager and Support where needed.
To lead by example and manage a Team whilst promoting all the Company Values.
Liaising with the Service Advisors to manage the daily planning of vehicles in the Workshop ensuring full utilisation of time available.
Ensuring Health & Safety standards are adhered to at all times.
Monitoring utilisation, productivity and idle time to ensure internal KPI’s are met.
Ensuring the relationship between Service reception, Workshop Supervisors and Workshop Controller is developed to lead the continual improvement of customer demand and service levels.
Strengthening and developing long term customer and franchise partner relationships.
To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff.
Ensuring MOT pass rates are in line or exceed company benchmarks.
Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.
Dealing with customer queries.
Making sure our Company Code of Conduct for customers, suppliers and staff are adhered to at all times and maintaining the company's Integrity and Transparency policy.
Taking responsibility for all aspects of customer service, dealing with Service Department issues in a professional and timely manner